Refund Policy
Last updated July 22, 2026
Slide Studio sells prepaid credits that are used to generate slides. Because credits are a digital product delivered instantly, this policy explains when a refund is possible.
Credits are digital goods
When you buy a credit pack, the credits are added to your balance right away and can be used immediately. Credits never expire, and they have no cash value.
Unused credits
If you bought a pack by mistake and have not used any of the credits from it, contact us within 14 days of the purchase and we will do our best to sort it out, including a refund of the unused pack where appropriate.
Used credits
Credits that have already been spent on generation are generally non-refundable, since the AI generation was performed and the cost was incurred. If a generation failed and a credit was charged in error, the credit is returned to your balance automatically; if that did not happen, let us know and we will fix it.
Payments and the merchant of record
Purchases are processed by Paddle, which acts as the merchant of record for Slide Studio. Paddle may also have its own buyer terms and refund handling, and can assist with billing questions and disputes. Refunds, when granted, are issued to the original payment method through Paddle.
How to request a refund
Email theamasoud@gmail.com with the email on your account and the approximate date of the purchase. We aim to respond within a few business days.
Chargebacks
If you have a problem with a charge, please contact us first. Opening a chargeback without reaching out can lead to your account being suspended while the dispute is reviewed.